Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer to join their Customer Service & Support (CSS) team. This role offers a unique opportunity to work with Microsoft's cutting-edge AI technology while helping customers resolve technical issues and maximize their Microsoft investments.

The position combines technical expertise with customer service excellence, requiring proficiency in .NET, ASP.NET, Azure Bot, and related technologies. As a Technical Support Engineer, you'll be responsible for troubleshooting complex technical issues, collaborating across teams, and contributing to product improvements through detailed problem analysis and escalation.

This hybrid role offers flexibility with up to 50% work from home capability, while maintaining strong connectivity with the global Microsoft team. The position is based in Bangalore, India, but requires alignment with North American business hours, offering exposure to international operations.

Microsoft offers an impressive benefits package including industry-leading healthcare, educational resources, parental leave, and various opportunities for professional growth. The company's commitment to diversity, inclusion, and employee development makes it an ideal place for those looking to grow their careers in technical support while making a meaningful impact on customer success.

Working at Microsoft means being part of a culture that embraces growth mindset, innovation, and collaboration, all while contributing to the company's mission of empowering every person and organization on the planet to achieve more.