Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Senior Technical Support Engineer to join their Customer Service & Support (CSS) team. This role is crucial in building trust and confidence for Microsoft's diverse customer base through delivering seamless support experiences.

The position offers a unique blend of technical problem-solving and customer service, where you'll be responsible for troubleshooting complex technical issues while leveraging Microsoft's AI technology. You'll work in a dynamic environment that emphasizes growth, innovation, and collaboration, with the flexibility to work up to 50% from home.

As a Senior Technical Support Engineer, you'll have the opportunity to own and resolve sophisticated technical challenges, collaborate with cross-functional teams, and contribute to product improvements. The role requires strong technical expertise combined with excellent communication skills, as you'll be mentoring others and building communities within the organization.

Microsoft offers an impressive benefits package, including industry-leading healthcare, educational resources, parental leave, and various opportunities for professional development. The company's mission to empower every person and organization on the planet creates a purposeful work environment where innovation and inclusion are paramount.

This position is perfect for someone with a strong technical background who is passionate about customer success and wants to make a significant impact while working for a global technology leader. The role offers excellent career growth opportunities and the chance to work with cutting-edge technologies while helping customers achieve more with their Microsoft investments.