Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Senior Technical Support Engineer to join their Customer Service & Support (CSS) team, focusing on Azure Cosmos DB support. This role is part of a 17,000+ employee organization dedicated to empowering customers through differentiated experiences with Microsoft's products and services.

As a Senior Technical Support Engineer, you'll be an integral member of the Data and AI Cloud Support Team, virtually embedded within the Azure Cosmos DB Product Group. Your primary responsibilities include investigating and resolving complex customer technical issues, creating enhanced support experiences using AI, and collaborating across teams to drive product and process improvements.

The position offers a flexible work arrangement with up to 50% work-from-home capability, demonstrating Microsoft's commitment to work-life balance. You'll be part of an organization that values growth mindset, innovation, and collaboration, working in an environment that builds on the principles of respect, integrity, and accountability.

This role presents an excellent opportunity for career advancement, allowing you to enhance your problem-solving abilities, strengthen collaboration skills, and deepen technical expertise in cloud technologies, particularly Azure and NoSQL databases. You'll work with cutting-edge technology while contributing to Microsoft's mission of empowering every person and organization on the planet to achieve more.

The ideal candidate will bring strong technical knowledge in cloud computing, excellent communication skills, and the ability to work effectively both independently and as part of a team. This position offers comprehensive benefits, including industry-leading healthcare, educational resources, and various other perks that make Microsoft an employer of choice in the technology sector.