Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Senior Technical Support Engineer to join their Customer Service & Support (CSS) team. This role focuses on delivering exceptional technical support for Microsoft's enterprise products and services, particularly in cloud and infrastructure solutions. The position offers a hybrid work environment with up to 50% remote work capability.

The role combines deep technical expertise with customer service excellence, requiring proficiency in Windows Server, Azure Stack HCI, and various enterprise technologies. You'll be responsible for resolving complex technical issues, mentoring team members, and contributing to product improvement initiatives. The position demands strong problem-solving abilities and excellent communication skills to work effectively with customers and cross-functional teams.

As part of Microsoft's mission to empower every person and organization globally, you'll work in an inclusive environment that values growth mindset and innovation. The role offers comprehensive benefits, professional development opportunities, and the chance to impact Microsoft's global customer base. Located in San Jose, Costa Rica, this position provides an excellent opportunity to work with cutting-edge technology while building a rewarding career in technical support engineering.