Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer to join their Customer Service & Support (CSS) team. This role is integral to building trust and confidence for Microsoft's diverse customer base through delivering seamless support experiences.

As a Technical Support Engineer, you'll be at the forefront of troubleshooting and resolving complex technical issues, leveraging Microsoft's AI technology to help consumers, businesses, and partners maximize their Microsoft investments. The position offers a unique blend of technical problem-solving and customer interaction, with the flexibility of up to 50% work from home arrangement.

The role provides excellent opportunities for career growth, allowing you to develop deep technical expertise while honing your problem-solving and collaboration skills. You'll work within a culture that embraces a growth mindset and innovation, contributing to Microsoft's mission of empowering every person and organization on the planet to achieve more.

Key aspects of the role include owning and resolving complex customer technical issues, leading community building efforts, sharing knowledge through mentoring, and collaborating with engineering teams to drive product improvements. The position offers comprehensive benefits including industry-leading healthcare, educational resources, and work-life balance support.

This is an ideal opportunity for someone passionate about technology and customer success, offering the chance to work with cutting-edge technologies while making a significant impact on customer experiences. The role combines technical expertise with leadership opportunities, making it perfect for those looking to grow their careers in technical support engineering.