Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer to join their Customer Service & Support (CSS) team. This role focuses on delivering exceptional customer support by troubleshooting complex technical issues and ensuring customer success. The position is part of the Digital Transformation Platform (DTP) group, which provides world-class support for global customers using technologies like Data Analytics, AI, IoT, Business Intelligence, Power BI, SQL, Dynamics 365, and Power Platform.

The role offers a hybrid work environment with up to 50% work from home flexibility. As a Technical Support Engineer, you'll own and resolve complex customer technical issues, collaborate across teams, and contribute to product improvement. You'll have opportunities to build communities, share knowledge, and mentor others while continuously developing your technical expertise.

Microsoft offers comprehensive benefits, including industry-leading healthcare, educational resources, parental leave, and opportunities for professional growth. The company maintains a strong commitment to diversity, inclusion, and work-life balance, making it an ideal workplace for those seeking to make a significant impact while growing their careers in technical support.

The position requires either a relevant bachelor's degree with 1+ years of experience or 3+ years of equivalent experience, along with strong English communication skills. This role is perfect for someone passionate about customer success, problem-solving, and technical innovation within a global technology leader.