Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Technical Support Engineer to join their dynamic team of 17,000+ employees worldwide. This role is part of the Customer Service & Support (CSS) organization, focusing on building trust and confidence through seamless support experiences.

The position offers a unique opportunity to work with Microsoft's Azure Platform, a strategic and growing leader in the cloud market. As a Technical Support Engineer, you'll be responsible for troubleshooting and resolving complex technical issues for Azure customers, while collaborating with engineering teams and utilizing advanced AI technology.

The role offers a flexible hybrid work arrangement, allowing up to 50% work from home, and requires 0-25% travel. You'll be part of Microsoft's mission to empower every person and organization on the planet to achieve more, working in an inclusive culture that values growth mindset, innovation, and collaboration.

Key aspects of the role include:

• Owning and resolving customer technical issues
• Collaborating across teams using advanced troubleshooting tools
• Building and participating in technical communities
• Contributing to product improvements
• Working with Azure Platform services and cloud technologies

The ideal candidate will have a background in Computer Science or IT, strong troubleshooting skills, and a passion for customer support. This role offers excellent career growth opportunities, comprehensive benefits, and the chance to work with cutting-edge cloud technologies at one of the world's leading tech companies.

Benefits include industry-leading healthcare, educational resources, parental leave, generous time off, and various other perks. Join Microsoft's CE&S team and help build a future where customers achieve their business outcomes faster with technology that does more.