Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer to join their Customer Service & Support (CSS) team. This role focuses on delivering exceptional customer support by leveraging Microsoft's AI technology to help consumers, businesses, and partners resolve technical issues efficiently. The position offers a hybrid work environment with up to 50% work from home flexibility.

As a Technical Support Engineer, you'll be responsible for troubleshooting and resolving customer technical issues, collaborating across teams, and contributing to product improvements. This role provides excellent opportunities for career growth, allowing you to develop problem-solving skills and technical expertise while working with cutting-edge technology.

The ideal candidate should have a bachelor's degree in Computer Science or related field with at least 1 year of technical support experience, or 3+ years of equivalent experience. Strong English communication skills are essential as you'll be working with customers and team members globally.

Microsoft offers comprehensive benefits including industry-leading healthcare, educational resources, parental leave, and investment opportunities. The company's mission to empower every person and organization on the planet creates an inclusive work environment where innovation and growth mindset are celebrated. Join Microsoft to be part of a team that builds trust and confidence through delivering seamless support experiences while advancing your career in technology.