Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer to join their Customer Service & Support (CSS) team. This role offers a unique opportunity to work with Microsoft's cutting-edge AI technology while helping customers resolve technical issues and maximize their Microsoft investments.

The position combines technical problem-solving with customer service, allowing you to develop your expertise while directly impacting customer success. As a Technical Support Engineer, you'll be responsible for investigating and resolving customer technical issues, collaborating across teams, and contributing to product improvements through feedback and defect identification.

The role offers a flexible hybrid work arrangement with up to 50% work from home capability. You'll be part of Microsoft's mission to empower every person and organization on the planet to achieve more, working in a culture that values growth mindset, innovation, and collaboration.

This is an excellent opportunity for someone with a technical background who wants to grow their career in a supportive environment that offers comprehensive benefits, including industry-leading healthcare, educational resources, and work-life balance. The role provides exposure to Microsoft's vast technology ecosystem while allowing you to develop both technical and soft skills through hands-on experience and continuous learning opportunities.