Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer to join their Customer Service & Support (CSS) team. This role offers a unique opportunity to work with Microsoft's cutting-edge AI technology while helping customers resolve technical issues and maximize their Microsoft investments.

As a Technical Support Engineer, you'll be responsible for troubleshooting and resolving customer technical problems, requiring expertise in Windows system administration, networking, and server management. The position offers a hybrid work environment, allowing up to 50% work from home, and requires 0-25% travel.

The ideal candidate will have a strong foundation in computer science or IT, with at least 1 year of technical support experience. You'll work with various Microsoft technologies, including Active Directory, Windows Networking, DNS, DHCP, and PowerShell scripting. This role demands excellent problem-solving abilities and superior customer service skills.

Microsoft offers comprehensive benefits, including industry-leading healthcare, educational resources, parental leave, and investment opportunities. The company's mission to empower every person and organization on the planet creates an inclusive culture where innovation and growth mindset are celebrated. This position provides excellent career growth opportunities while working with cutting-edge technology and contributing to Microsoft's global impact.