Technical Support Engineering

Microsoft's Customer Service & Support (CSS) organization is seeking a Technical Support Engineer to join their security team. This role is part of the Customer Experience & Success (CE&S) organization, which comprises over 17,000 employees worldwide. The position focuses on supporting Microsoft's cutting-edge security products including Microsoft Defender for Cloud, Microsoft Sentinel, and Microsoft Defender for Cloud Apps.

The role offers a hybrid work environment with up to 50% work from home flexibility. You'll be responsible for providing technical support for enterprise-level security solutions, troubleshooting complex issues, and working directly with customers. This position requires a strong background in network security, system administration, and cloud technologies.

As a Technical Support Engineer, you'll be part of Microsoft's mission to empower every person and organization on the planet to achieve more. The role combines technical expertise with customer service, requiring both deep technical knowledge and excellent communication skills. You'll work with large, complex enterprise environments and have the opportunity to contribute to product improvements through direct interaction with Microsoft's engineering teams.

The position offers comprehensive benefits, professional development opportunities, and the chance to work with cutting-edge security technologies. Ideal candidates will have experience with enterprise cloud security, Active Directory administration, and a background in technical support or consulting.