Technical Support Engineering

Microsoft's Customer Service & Support (CSS) organization is seeking a Technical Support Engineer to join their security team. This role is part of the Customer Experience & Success (CE&S) organization, which comprises over 17,000 employees worldwide. The position focuses on supporting Microsoft's cutting-edge security products including Microsoft Defender for Cloud, Microsoft Sentinel, and Microsoft Defender for Cloud Apps. The role offers a hybrid work environment with up to 50% work from home flexibility.

As a Technical Support Engineer, you'll be responsible for resolving complex customer technical issues, providing expert guidance, and contributing to product improvement. You'll work with enterprise-level security solutions, requiring strong knowledge of cloud security, networking, and system administration. The role combines technical expertise with customer service, making it ideal for someone who enjoys both solving complex technical problems and working directly with clients.

The position offers comprehensive benefits including industry-leading healthcare, educational resources, and parental leave. Microsoft's commitment to diversity and inclusion, along with their mission to empower every person and organization on the planet to achieve more, makes this an excellent opportunity for growth and impact in the cybersecurity field.

This role requires a blend of technical knowledge in security, cloud technologies, and system administration, along with strong customer service skills. You'll be part of a team that leverages Microsoft's AI technology to help customers resolve issues quickly and securely, while also preventing future problems from occurring.