Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Senior Technical Support Engineer to join their Customer Service & Support (CSS) team. This role offers a unique opportunity to work with Microsoft's cutting-edge AI technology while helping customers resolve complex technical issues. The position involves troubleshooting Windows Server, Azure Stack HCI, and various cloud technologies, requiring deep technical expertise and strong problem-solving abilities. Working in a hybrid model with up to 50% work from home flexibility, you'll be part of a team that builds trust and confidence for Microsoft's global customer base. The role combines technical depth with customer service excellence, offering opportunities for career growth and skill development in areas like cloud computing, virtualization, and enterprise infrastructure. You'll collaborate with cross-functional teams, contribute to product improvement, and help shape the future of Microsoft's technical support solutions. The position offers comprehensive benefits and embodies Microsoft's culture of growth mindset and innovation.