Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer to join their Customer Service & Support (CSS) team. This role offers a unique opportunity to work with Microsoft's cutting-edge AI technology while helping customers resolve technical issues and maximize their Microsoft investments.

The position combines technical expertise with customer service, requiring strong problem-solving abilities and Windows system administration knowledge. As a Technical Support Engineer, you'll be responsible for troubleshooting complex technical issues, collaborating across teams, and contributing to product improvements through feedback and escalation processes.

The role offers a flexible hybrid work arrangement, allowing up to 50% work from home, and is ideal for someone with a background in Computer Science or IT who enjoys both technical challenges and customer interaction. You'll be part of Microsoft's mission to empower every person and organization on the planet to achieve more.

The position comes with comprehensive benefits including industry-leading healthcare, educational resources, and parental leave. You'll have opportunities for career growth, skill development, and networking within a global technology leader. The role requires passing Microsoft's Cloud Background Check and maintaining high security standards.

This is an excellent opportunity for someone looking to build a career in technical support and customer success within a company that values innovation, inclusion, and continuous learning. You'll be working with cutting-edge technology while developing expertise in Windows systems, troubleshooting, and customer service.