Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer to join their Customer Service & Support (CSS) team. This role is crucial in building trust and confidence for Microsoft's diverse customer base through delivering seamless support experiences. As a Technical Support Engineer, you'll be at the forefront of troubleshooting and resolving technical issues, leveraging Microsoft's AI technology to help consumers, businesses, and partners maximize their Microsoft investments.

The position offers a flexible hybrid work arrangement, allowing up to 50% work from home. You'll be part of an organization that emphasizes a growth mindset, innovation, and collaboration. The role requires strong technical expertise in cloud computing, operating systems, and network infrastructure, combined with excellent problem-solving and customer service skills.

Key responsibilities include owning and resolving customer technical issues, participating in knowledge-sharing communities, and contributing to product improvements. The ideal candidate will have experience with cloud platforms, particularly Azure, strong understanding of Linux/Windows environments, and scripting capabilities. This role offers excellent opportunities for career growth, skill development, and the chance to work with cutting-edge technology while making a direct impact on customer success.

Microsoft offers comprehensive benefits including industry-leading healthcare, educational resources, parental leave, and investment opportunities. The company maintains a strong commitment to diversity, equality, and inclusion, ensuring all employees can thrive in an inclusive environment.