Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer to join their Customer Service & Support (CSS) team. This role offers a unique opportunity to work with Microsoft's cutting-edge AI technology while helping customers resolve technical issues and maximize their Microsoft investments.

The position allows for flexible hybrid work arrangements with up to 50% work from home capability. As a Technical Support Engineer, you'll be responsible for troubleshooting and resolving complex technical issues, collaborating across teams, and contributing to product improvements. The role requires strong technical expertise in Windows systems administration, including OS installation, configuration, patching, and security features like Bitlocker.

This is an excellent opportunity for someone with a background in Computer Science or IT to grow their career while making a direct impact on customer success. You'll be part of Microsoft's mission to empower every person and organization on the planet to achieve more, working in an inclusive culture that values growth mindset, innovation, and collaboration.

The role offers comprehensive benefits including industry-leading healthcare, educational resources, parental leave, and investment opportunities. You'll have the chance to work with cutting-edge technology while developing your technical and professional skills through ongoing training and community involvement. The position requires strong problem-solving abilities, excellent communication skills, and a passion for customer service.