Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer to join their Customer Service & Support (CSS) team. This role offers a unique opportunity to work with Microsoft's cutting-edge AI technology while helping customers resolve technical issues and maximize their Microsoft investments. The position combines technical troubleshooting with customer service, allowing for significant career growth and skill development.

The role offers a flexible hybrid work arrangement with up to 50% work-from-home capability. As a Technical Support Engineer, you'll be responsible for owning and resolving customer technical issues, particularly in the DevOps space, working with tools like Azure DevOps, GitHub Enterprise, and various developer tools. You'll need strong problem-solving abilities and a solid understanding of application lifecycle management.

Microsoft provides an inclusive work environment with comprehensive benefits, including industry-leading healthcare, educational resources, and parental leave. The company's mission to empower every person and organization on the planet creates a purposeful work environment where innovation and collaboration are encouraged. This position offers excellent opportunities for professional development, technical skill enhancement, and the chance to work with a global team of experts.

The ideal candidate will have a bachelor's degree in Computer Science or related field with relevant experience in technical support or IT. They should be passionate about customer success, have strong troubleshooting skills, and be able to work effectively in a collaborative environment. This role provides a perfect blend of technical challenges and customer interaction, making it an excellent opportunity for someone looking to grow their career in technical support engineering.