Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer to join their Customer Service & Support (CSS) team. This role offers a unique opportunity to work with Microsoft's cutting-edge AI technology while helping customers resolve complex technical issues. As a Technical Support Engineer, you'll be responsible for troubleshooting and solving technical challenges, collaborating across teams, and contributing to product improvements. The position offers a flexible hybrid work arrangement with up to 50% work from home option.

The role combines technical expertise with customer service, requiring strong problem-solving abilities and excellent communication skills. You'll be part of an organization dedicated to building trust and delivering seamless support experiences for consumers, businesses, and partners. The position offers significant career growth opportunities, allowing you to develop your technical proficiency while working with Microsoft's latest products and services.

Working at Microsoft means joining a culture of innovation with a growth mindset, where respect, integrity, and accountability are core values. The company offers comprehensive benefits, including industry-leading healthcare, educational resources, and parental leave. This is an excellent opportunity for someone passionate about technology and customer success to join a global leader in the technology industry, making a real impact on how organizations and individuals use Microsoft products and services.