Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization, specifically within the Customer Service & Support (CSS) team, is seeking a Technical Support Engineer specializing in Cybersecurity Endpoint Protection. This role is part of the Security, Compliance, Identity and Management (SCIM) organization, created to address critical customer security needs in hybrid and cloud environments. The position offers up to 100% remote work flexibility and focuses on resolving complex technical issues, collaborating across teams, and contributing to product improvement. With over 17,000 employees worldwide, CE&S empowers customers to accelerate business value through differentiated experiences. The role requires strong technical expertise in enterprise cloud security, customer support experience, and the ability to troubleshoot complex environments. This position offers comprehensive benefits, professional development opportunities, and the chance to work with cutting-edge security technologies while making a significant impact on customer success.