Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Technical Support Engineer to join their Customer Service & Support (CSS) team. This role is part of the Digital Transformation Platform (DTP) group, which delivers world-class support for global customers on their digital transformation journey.

The position offers a unique opportunity to work with cutting-edge technologies including Data analytics, Artificial Intelligence, IoT, Business Intelligence, Power BI, SQL, Dynamics 365, and Power Platform. As a Technical Support Engineer, you'll be responsible for owning, troubleshooting, and solving customer technical issues, with a strong focus on SQL Server database administration and management.

The role requires extensive experience with Microsoft SQL Server, including database administration, migration, maintenance, and optimization. You'll work with various versions of SQL Server and be responsible for implementing high availability solutions, disaster recovery, and performance tuning. The position offers flexibility with up to 100% work-from-home options and requires only 0-25% travel.

This is an excellent opportunity for someone passionate about technology and customer success, offering competitive compensation ranging from CAD $66,500 to CAD $128,300 per year. The role provides extensive benefits including healthcare, educational resources, and work-life balance benefits. You'll be part of Microsoft's mission to empower every person and organization on the planet to achieve more, working in an inclusive culture that values growth mindset, innovation, and collaboration.

The ideal candidate will have strong technical and troubleshooting skills, excellent communication abilities, and a passion for continuous learning. Microsoft certifications are preferred but not required. This role offers significant opportunities for career growth through hands-on experience with enterprise-level technologies and the chance to work with a diverse global team.