Technical Support Engineering

Global technology company empowering people and organizations worldwide through innovative software and services.
Backend
Entry-Level Software Engineer
Hybrid
5,000+ Employees
1+ year of experience
Enterprise SaaS

Description For Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer to join their team in Bangalore. This role offers a unique opportunity to accelerate your career while solving complex technical challenges. As a Technical Support Engineer, you'll be responsible for troubleshooting and resolving customer technical issues, particularly focusing on SQL Server environments and database management. The position offers a flexible hybrid work arrangement with up to 50% work from home option.

The role combines technical expertise with customer service, requiring strong problem-solving abilities and excellent communication skills. You'll work within Microsoft's collaborative environment, contributing to product improvement through direct engagement with engineering teams. The position offers comprehensive benefits including healthcare, educational resources, and parental leave.

Microsoft's mission to empower every person and organization globally provides a meaningful context for your work. The company's culture emphasizes growth mindset, innovation, and collaboration, making it an ideal environment for professional development. With the backing of a global technology leader and the opportunity to work with cutting-edge technologies, this role offers an excellent pathway for career advancement in technical support engineering.

Last updated 17 minutes ago

Responsibilities For Technical Support Engineering

  • Own, investigate, and solve complex customer technical issues
  • Act as an advisor to customers, collaborating within and across teams
  • Lead in building communities with peer delivery roles
  • Share knowledge through readiness programs, technical coaching and mentoring
  • Engage with Microsoft Engineering/Supportability teams to investigate potential product defects
  • Help develop automation techniques and diagnostic tools

Requirements For Technical Support Engineering

  • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support experience
  • OR 3+ years of technical support, technical consulting experience, or information technology experience
  • Fluent in English (reading, writing and speaking)
  • Experience with SQL Server or equivalent database product
  • Knowledge of performance tuning and database design, T-SQL language
  • Experience in capacity planning, sizing SQL Server environments

Benefits For Technical Support Engineering

Medical Insurance
Education Budget
Parental Leave
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

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