Technical Support Engineering

Global technology company empowering people and organizations through innovative software and services
$83,400 - $167,800
Data
Senior Software Engineer
Hybrid
5,000+ Employees
5+ years of experience
AI · Enterprise SaaS

Description For Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer for their Digital Transformation Platform (DTP) group. This role focuses on providing world-class support for Azure AI, Microsoft Fabric, Azure Databricks, Synapse, SQL, Dynamics 365, and Power Platform. The position requires strong technical expertise in Azure Databricks and data engineering, with responsibilities including complex problem-solving, customer advisory, and technical troubleshooting. Working in a hybrid environment with up to 50% work from home flexibility, you'll be part of a team dedicated to empowering customers in their digital transformation journey. The role offers competitive compensation, comprehensive benefits, and opportunities for professional growth within Microsoft's inclusive culture. You'll collaborate with engineering teams, develop automation tools, and contribute to product improvements while building strong customer relationships.

Last updated 23 days ago

Responsibilities For Technical Support Engineering

  • Own, investigate, and solve complex customer technical issues
  • Review and handle complex issues involving multiple product components
  • Create technical articles and knowledge base content
  • Perform complex product troubleshooting and remediation
  • Lead communities and share knowledge through readiness programs
  • Engage with Microsoft Engineering teams for product improvements
  • Develop automation techniques and diagnostic tools
  • Participate in case triage meetings and knowledge sharing

Requirements For Technical Support Engineering

  • 5+ years technical support, technical consulting experience, or IT experience OR Bachelor's Degree in Computer Science, IT, or related field with 3+ years experience
  • Experience with Azure Databricks or certification for Azure Databricks
  • Must pass Microsoft Cloud Background Check
  • Azure Data Engineer Associate certification (preferred)
  • Microsoft Technology Certifications (preferred)

Benefits For Technical Support Engineering

Medical Insurance
Education Budget
Parental Leave
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

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