Technical Support Engineering - Azure Databricks

A global technology company empowering people and organizations to achieve more through innovative software and services.
$91,000 - $168,400
Data
Senior Software Engineer
Hybrid
5,000+ Employees
3+ years of experience
AI · Enterprise SaaS

Description For Technical Support Engineering - Azure Databricks

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Senior Technical Support Engineer for their Digital Transformation Platform (DTP) Azure Databricks team. This role combines technical expertise with customer success, focusing on troubleshooting and resolving complex technical issues for enterprise customers. The position offers a hybrid work environment with up to 50% work from home flexibility.

The role requires deep expertise in Databricks, Python, and big data technologies, making it ideal for professionals passionate about data engineering and customer support. As part of a 17,000+ employee organization, you'll work with cutting-edge technologies including Azure AI, Microsoft Fabric, and Synapse, while collaborating with cross-functional teams to deliver world-class support.

The position offers competitive compensation ranging from CAD $91,000 to CAD $168,400 per year, along with comprehensive benefits including healthcare, educational resources, and parental leave. This is an excellent opportunity for experienced technical professionals looking to advance their careers in a dynamic, customer-focused environment while working with enterprise-level data and AI technologies.

The role combines technical problem-solving with customer interaction, requiring both strong technical skills and excellent communication abilities. You'll be part of Microsoft's mission to empower every person and organization on the planet to achieve more, working in an inclusive culture that values growth mindset, innovation, and collaboration.

Last updated a day ago

Responsibilities For Technical Support Engineering - Azure Databricks

  • Review and resolve complex technical issues
  • Act as an advisor to customers and handle complex cases
  • Perform complex product troubleshooting and remediation
  • Collaborate on cross-team and cross-product technical issues
  • Implement end-to-end readiness programs and mentor other engineers
  • Provide feedback for product improvements
  • Develop automation techniques and diagnostic tools
  • Participate in case triage meetings
  • Implement strategic business decisions with customers and partners

Requirements For Technical Support Engineering - Azure Databricks

Python
  • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support experience
  • 3+ years proficient experience using Databricks and Python
  • Prior experience on technical support environments with enterprise customers
  • Competent with Big Data or Analytics Products and Services (Azure Data Factory, Hadoop, Spark, Hive, Data Lake or Cloud Streaming technologies)
  • Familiar with Python, Scala, or R tools
  • Must pass Microsoft Cloud Background Check

Benefits For Technical Support Engineering - Azure Databricks

Medical Insurance
Education Budget
Parental Leave
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

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