Technical Support Engineering - Azure IaaS VM Engineer

Microsoft's Customer Service & Support (CSS) division is seeking an Azure IaaS VM Engineer to join their technical support team in Tokyo. This role focuses on solving technical challenges related to IaaS products, including virtual machines and storage solutions. The position offers up to 100% remote work flexibility and is part of Microsoft's mission to empower every person and organization globally.

The ideal candidate will have 4+ years of IT experience and strong knowledge of cloud services, particularly Azure infrastructure. You'll work with cutting-edge technologies including Linux, Kubernetes, and various virtualization platforms. The role combines technical problem-solving with customer service, requiring both technical expertise and strong communication skills.

As part of the CSS team, you'll collaborate with world-class engineers in a supportive environment that promotes continuous learning and professional growth. The position offers various career advancement opportunities, including paths to management or technical expertise, with possibilities for international careers within Microsoft.

The role involves shift work, including weekends and holidays, with shifts running either 8:30-17:00 or 14:00-22:30. Remote work is available nationwide in Japan, though occasional travel may be required. The position comes with comprehensive benefits including industry-leading healthcare, educational resources, and parental leave.