Technical Support Engineering
Description For Technical Support Engineering
Microsoft's Customer Experience & Success (CE&S) organization is seeking a Technical Support Engineer to join their Customer Service & Support (CSS) team in Bangalore. This role focuses on providing expert support for Azure Subscription Management & Billing issues. With over 17,000 employees worldwide, CE&S empowers customers to accelerate business value through differentiated experiences.
The position offers a hybrid work environment with up to 50% work from home flexibility. As a Technical Support Engineer, you'll be responsible for resolving complex customer issues, collaborating across teams, and contributing to product improvements. You'll work with Azure cloud services, handling subscription management, service availability, and billing scenarios.
The ideal candidate will demonstrate strong customer obsession, technical troubleshooting abilities, and excellent communication skills. You'll be part of a geographically distributed team supporting Microsoft's cloud infrastructure, while contributing to knowledge sharing and community building initiatives.
This role offers significant growth opportunities, allowing you to develop technical expertise while working with cutting-edge cloud technologies. Microsoft's inclusive culture emphasizes growth mindset, innovation, and collaboration, making it an ideal environment for professional development.
Responsibilities For Technical Support Engineering
- Own, investigate and solve customer technical issues for Azure Billing and Subscription Management
- Provide critical product feedback to operations
- Drive collaboration across Product Engineering teams/Services/Support/Regions
- Create and maintain incident management requests
- Write high quality case notes for team support
- Contribute to case deflection initiatives and automation
- Provide ramp activities, knowledge sharing, coaching, and mentoring
- Lead or participate in building communities with peer delivery roles
- Handle challenging and politically charged customer situations
Requirements For Technical Support Engineering
- Bachelor's degree in Computer Science, IT, or related field with 1+ years experience OR 3+ years of technical experience
- Fluent in English (reading, writing, and speaking)
- 5+ years of experience in technical support or billing support role (IST region) OR Bachelor's Degree in CS and 3+ years technical support
- Azure Fundamentals certification
- Strong analytical and problem-solving skills
- Knowledge of Excel: pivot tables, filters & look-up function
- Strong communication skills
- Cross-team collaboration experience
- Must pass Microsoft Cloud Background Check
Benefits For Technical Support Engineering
- Industry leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
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