Technical Support Engineering CSS

Microsoft's Customer Service & Support (CSS) team, part of the Customer Experience & Success (CE&S) organization, is seeking a Technical Support Engineer to join their dynamic team. This role offers a unique opportunity to work with Microsoft's AI technology while helping customers resolve technical issues efficiently and securely. The position allows for up to 100% remote work, providing excellent work-life balance.

As a Technical Support Engineer, you'll be responsible for troubleshooting and resolving customer technical issues, collaborating across teams, and contributing to product improvements. The role requires strong technical skills, problem-solving abilities, and excellent communication in both Japanese and English.

The ideal candidate will have a background in Computer Science or IT, with experience in technical support or consulting. You'll be part of Microsoft's mission to empower every person and organization on the planet to achieve more, working in an inclusive culture that values growth mindset, innovation, and collaboration.

Benefits include comprehensive healthcare, educational resources, parental leave, and various other perks. This role offers excellent career growth opportunities, allowing you to develop technical expertise while making a direct impact on customer success. Join a team of 17,000+ professionals worldwide and help build the future of customer service and support at Microsoft.