Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer to join their Customer Service & Support (CSS) team. This role is crucial in building trust and confidence for customers through delivering seamless support experiences.

As a Technical Support Engineer, you'll be responsible for owning, troubleshooting, and resolving customer technical issues. The position offers an excellent opportunity to accelerate your career growth while developing problem-solving, collaboration, and research skills. You'll work with Microsoft's cutting-edge AI technology to help consumers, businesses, and partners resolve issues efficiently and securely.

The role offers a flexible work arrangement with up to 50% work from home capability. You'll be part of an organization that values a growth mindset, innovation, and collaboration. The CSS team is specifically looking for individuals passionate about delivering customer success.

Key aspects of the role include:

• Investigating and resolving customer technical issues
• Collaborating across teams and utilizing advanced troubleshooting tools
• Contributing to community building and knowledge sharing
• Developing technical and professional expertise through training
• Identifying and escalating potential product defects
• Contributing to Microsoft product improvements

The ideal candidate should have a Bachelor's degree in Computer Science, Information Technology, or related field with 1+ years of technical support experience, or 3+ years of equivalent experience. Fluency in English is required for effective communication.

Join Microsoft's mission to empower every person and organization on the planet to achieve more, while working in a culture that values respect, integrity, and accountability. This role offers comprehensive benefits including industry-leading healthcare, educational resources, savings and investments opportunities, parental leave, and various other perks.