Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer to join their Customer Service & Support (CSS) team. This role offers a unique opportunity to work with Microsoft's cutting-edge AI technology while helping customers resolve technical issues and maximize their Microsoft investments.

As a Technical Support Engineer, you'll be responsible for troubleshooting and resolving complex technical problems, working with Windows systems administration, and providing excellent customer service. The position offers a hybrid work environment, allowing up to 50% work from home, and requires strong technical expertise in Windows infrastructure, system administration, and problem-solving skills.

The role is perfect for someone who is passionate about technology and customer success, with opportunities for career growth and skill development. You'll be part of a global team that builds trust and confidence for Microsoft's diverse customer base, from consumers to enterprise clients.

Key technical areas include Windows System Administration, Registry management, File Storage, User Accounts, Event Logs, Performance Monitoring, and Networking. The position offers comprehensive benefits, including industry-leading healthcare, educational resources, and work-life balance benefits.

Join Microsoft's mission to empower every person and organization on the planet to achieve more, while working in an inclusive culture that values growth mindset, innovation, and collaboration. This role provides an excellent opportunity to develop your technical expertise while making a significant impact on customer success.