Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Security Support Engineer to join their Customer Service & Support (CSS) team. This role combines technical expertise in Microsoft's security products with customer-facing support responsibilities. As a security support engineer, you'll be part of an elite team resolving complex issues with Azure Cloud and On-Prem Microsoft security products. The position offers a hybrid work environment with up to 50% work from home flexibility.

The ideal candidate will demonstrate extensive experience in providing mission-critical customer support to enterprise customers, with a focus on Microsoft's security solutions. You'll be responsible for investigating and resolving complex technical issues, collaborating with cross-functional teams, and contributing to product improvement initiatives. The role requires strong problem-solving abilities, excellent communication skills, and a customer-obsessed mindset.

Key aspects of the role include providing technical guidance, participating in knowledge sharing and mentoring activities, and working closely with engineering teams to enhance product features. You'll be empowered to make decisions that impact customer satisfaction while working with cutting-edge security technologies. The position offers comprehensive benefits, professional development opportunities, and the chance to work with a global leader in technology.

This is an excellent opportunity for a technical professional who is passionate about security, customer service, and continuous learning. You'll be part of Microsoft's mission to empower every person and organization on the planet to achieve more, while working in an inclusive culture that values growth mindset, innovation, and collaboration.