Technical Support Engineering

Microsoft's Customer Service & Support (CSS) team is seeking a Technical Support Engineer to join their dynamic organization of 17,000+ employees worldwide. This role focuses on Azure cloud services support, requiring deep technical troubleshooting skills for escalated issues. The position offers a unique blend of customer interaction and technical problem-solving, with opportunities to work directly with Microsoft's cutting-edge cloud technologies.

The role involves supporting Microsoft's Enterprise cloud services, particularly Azure, requiring expertise in cloud infrastructure, networking, and virtualization. You'll be part of a team that handles high-profile technical issues while maintaining top-tier customer satisfaction. The position offers significant growth potential, allowing you to develop expertise in cloud technologies while working with Microsoft's latest innovations.

Working in a hybrid model (up to 50% work from home), you'll collaborate with multiple Microsoft teams, including Global Business Support and Engineering. The role requires handling NA business hours, making it ideal for those who can work flexible schedules. You'll be instrumental in driving product improvements through direct interaction with product teams and contributing to Microsoft's growing cloud market share.

This opportunity is perfect for someone passionate about cloud technology, customer success, and technical problem-solving. You'll be at the forefront of cloud computing, helping customers maximize their Microsoft investments while developing your career in one of technology's most dynamic fields.