Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer to join their Customer Service & Support (CSS) team. This role offers a unique opportunity to work with Microsoft's cutting-edge AI technology while helping customers resolve technical issues and maximize their Microsoft investments.

As a Technical Support Engineer, you'll be part of an organization dedicated to building trust and delivering seamless support experiences. The position offers a flexible hybrid work arrangement, allowing up to 50% work from home, and requires occasional travel (0-25%). You'll be responsible for troubleshooting complex technical issues, collaborating across teams, and contributing to product improvements.

The role provides an excellent opportunity for career growth, allowing you to develop your technical expertise while working with Microsoft's diverse product portfolio. You'll be part of a team that values innovation, collaboration, and a growth mindset. The position offers comprehensive benefits, including industry-leading healthcare, educational resources, and work-life balance benefits.

Ideal candidates should have a background in Computer Science or IT, with some technical support experience. Knowledge of Microsoft Azure is preferred, and relevant certifications like Azure Administrator Associate or Azure Solutions Architect Expert are valuable. This role is perfect for someone who is passionate about technology, customer success, and wants to be part of Microsoft's mission to empower every person and organization on the planet to achieve more.