Technical Support Engineering - DBA

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Technical Support Engineer - DBA to join their Customer Service & Support (CSS) team. This role is part of the Digital Transformation Platform (DTP) group, which delivers world-class support for global customers on their digital transformation journey.

The position involves providing advanced technical support for Microsoft SQL Server and related database technologies. You'll be responsible for troubleshooting complex issues, mentoring other engineers, and contributing to product improvement initiatives. The role requires deep expertise in SQL Server administration, including installations, upgrades, maintenance, and high availability configurations.

As a Technical Support Engineer, you'll work with a diverse range of customers, helping them resolve technical challenges and optimize their database environments. The position offers a hybrid work arrangement with up to 50% work from home flexibility. You'll be part of a global team of 17,000+ professionals dedicated to delivering exceptional customer experiences.

The compensation is competitive, with a base salary range of $83,400 - $167,800 (higher in San Francisco and New York City areas), plus comprehensive benefits including healthcare, educational resources, and parental leave. This role provides excellent opportunities for career growth, technical skill development, and the chance to work with cutting-edge database technologies.

The ideal candidate will have strong SQL Server expertise, excellent problem-solving abilities, and outstanding communication skills. You'll need to maintain Microsoft security clearances and meet citizenship requirements for working with government customers. If you're passionate about technology, customer success, and continuous learning, this role offers an excellent opportunity to advance your career at one of the world's leading technology companies.