Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Senior Technical Support Engineer to join their Customer Service & Support (CSS) team. This role focuses on delivering exceptional customer support by leveraging Microsoft's AI technology to help resolve complex technical issues. The position offers a hybrid work environment with up to 50% work from home flexibility.

The role involves owning and troubleshooting complex customer technical issues, building communities with peer delivery roles, and contributing to product improvements. You'll work within a culture that values growth mindset, innovation, and collaboration, while having the opportunity to deepen your technical expertise and problem-solving skills.

As part of Microsoft's mission to empower every person and organization globally, you'll be instrumental in building trust and confidence through delivering seamless support experiences. The position offers comprehensive benefits, including industry-leading healthcare, educational resources, and work-life balance benefits.

This is an excellent opportunity for technical professionals who are passionate about customer success and want to grow their careers while working with cutting-edge technology at one of the world's leading tech companies. The role combines technical expertise with customer service, offering a unique blend of challenges and opportunities for professional development.