Technical Support Engineering - Identity and Security

Microsoft's Customer Service & Support (CSS) team is seeking a Technical Support Engineer specializing in Identity and Security to join their Security, Compliance, Identity and Management (SCIM) organization. This role is part of the larger Customer Experience & Success (CE&S) organization, which comprises over 17,000 employees worldwide. The position offers a hybrid work arrangement with up to 50% work from home flexibility.

The role focuses on troubleshooting and resolving customer technical issues related to Microsoft's identity and security products, particularly Azure Active Directory/Microsoft Entra, Office 365, and Intune. You'll be working with enterprise-level identity technologies, authentication protocols, and mobile device management solutions.

As a Technical Support Engineer, you'll be responsible for owning customer technical issues from start to finish, collaborating across teams, and contributing to product improvements. The position requires strong technical expertise in identity management, security protocols, and enterprise IT environments, combined with excellent problem-solving abilities and communication skills in both Korean and English.

This is an excellent opportunity for someone passionate about cybersecurity and identity management, offering exposure to Microsoft's cutting-edge technologies and the chance to work with global enterprise customers. The role provides comprehensive benefits, professional development opportunities, and the backing of Microsoft's innovative culture and resources.