Technical Support Engineering - Identity and Security

Microsoft's Customer Service & Support (CSS) team is seeking a Technical Support Engineer for their Security, Compliance, Identity and Management (SCIM) organization. This role is part of the Customer Experience & Success (CE&S) organization, which comprises over 17,000 employees worldwide. The position focuses on troubleshooting and resolving customer technical issues related to identity and security, particularly with Microsoft Entra (Azure AD) and Intune/MECM systems.

The role offers a hybrid work environment with up to 50% work from home flexibility and requires 0-25% travel. The ideal candidate will have strong expertise in Microsoft identity technologies, enterprise IT environments, and mobile device management. They will be responsible for handling critical customer security needs and contributing to Microsoft's collective Security strategy.

This position specifically requires bilingual proficiency in Korean and English, making it ideal for professionals in the Seoul region. The role combines technical expertise with customer service, offering opportunities for career growth through problem-solving, collaboration, and continuous learning. As part of Microsoft's mission to empower every person and organization globally, the position offers comprehensive benefits and a culture focused on inclusion and innovation.

Key technical areas include Azure Active Directory/Microsoft Entra, O365, authentication protocols, mobile device management, and security technologies. The role requires either a relevant bachelor's degree with experience or equivalent practical experience in technical support or IT.