Technical Support Engineer - Identity & Security (Entra)

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Technical Support Engineer for their Identity & Security (Entra) team in Seoul. This role is part of the Customer Service & Support (CSS) organization, specifically within the Security, Compliance, Identity and Management (SCIM) team. The position offers a hybrid work environment with up to 50% work from home flexibility.

The role focuses on providing technical support for Microsoft's identity and security solutions, particularly Entra (formerly Azure AD). You'll be responsible for troubleshooting and resolving complex customer issues related to authentication, access management, and identity services. This position requires strong technical expertise in Microsoft identity technologies and excellent communication skills in both Korean and English.

As a Technical Support Engineer, you'll work with enterprise customers to solve technical challenges, collaborate across teams, and contribute to product improvements. The role offers growth opportunities through continuous learning and development, with exposure to cutting-edge security and identity management technologies.

The ideal candidate will have experience with Azure Active Directory, OAuth, SAML, and related authentication protocols. Knowledge of Microsoft 365 and enterprise IT environments is essential. This position offers comprehensive benefits, professional development opportunities, and the chance to work with a global leader in technology.

Join Microsoft's mission to empower every person and organization on the planet to achieve more, while working in an inclusive culture that values growth mindset, innovation, and collaboration.