Technical Support Engineering - Intune

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Senior Technical Support Engineer for their Customer Service & Support (CSS) team. This role focuses on empowering customers to maximize their Microsoft investment through technical support and problem-solving. The position offers a hybrid work environment with up to 50% work from home flexibility.

As a Technical Support Engineer specializing in Intune, you'll be responsible for troubleshooting complex technical issues, collaborating across teams, and contributing to product improvement. The role requires expertise in Microsoft technologies, including WSUS, SCCM, and Intune, along with strong understanding of operating systems and networking concepts.

The ideal candidate will have at least 3 years of technical support experience, with strong problem-solving abilities and excellent communication skills. Knowledge of Japanese, Korean, or Mandarin is preferred but not required. This position offers an excellent opportunity for career growth within Microsoft's global organization, with comprehensive benefits and a culture focused on inclusion and innovation.

Working at Microsoft means joining a company committed to empowering every person and organization on the planet to achieve more. The role combines technical expertise with customer service, offering opportunities to work with cutting-edge technologies while making a real impact on customer success.