Technical Support Engineering Manager

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Technical Support Engineering Manager to lead a team of 10-15 engineers focusing on SQL VM/MI technology within the Azure Cloud family. This role combines technical leadership with people management, requiring both deep technical expertise and strong leadership capabilities.

The position offers a competitive salary range of $103,800 - $200,300 USD (higher in SF and NYC areas), along with comprehensive benefits. You'll be working in a hybrid environment with up to 50% work from home flexibility and minimal travel requirements (0-25%).

As a Technical Support Engineering Manager, you'll be responsible for building and leading a high-performing team, ensuring excellent customer experience through efficient issue resolution, and driving continuous improvement in both products and processes. You'll serve as an escalation point for complex technical issues, manage customer relationships, and collaborate with various stakeholders across Microsoft.

The ideal candidate brings 7+ years of operational excellence or related experience, with at least 3 years of people management experience. You'll be joining an organization of 17,000+ employees worldwide, focused on empowering customers to accelerate business value through Microsoft's products and services.

This role offers an opportunity to directly impact Microsoft's customer success while developing your leadership skills in a dynamic, technology-driven environment. You'll work with cutting-edge cloud technologies, mentor technical talent, and contribute to Microsoft's mission of empowering every person and organization on the planet to achieve more.