Technical Support Engineering - Windows Active Directory

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer specializing in Windows Active Directory. This role is part of the Customer Service & Support (CSS) team, where you'll be responsible for troubleshooting and resolving customer technical issues related to Active Directory Services. The position offers a hybrid work environment with up to 50% work from home flexibility.

As a Technical Support Engineer, you'll be at the forefront of Microsoft's mission to empower customers through technical excellence. You'll work with enterprise-level Active Directory implementations, handling complex issues related to Group Policies, FSMO Roles, DNS Zones, and Replications. This role requires strong problem-solving abilities and excellent communication skills to effectively collaborate with customers and internal teams.

The position offers significant growth opportunities within Microsoft's vast ecosystem. You'll have access to comprehensive benefits, including industry-leading healthcare, educational resources, and various professional development opportunities. The role combines technical expertise with customer service, making it ideal for someone who enjoys both technical challenges and helping others succeed.

Working at Microsoft means being part of a culture that values growth mindset, innovation, and collaboration. You'll join a global team of professionals dedicated to delivering exceptional customer experiences while contributing to Microsoft's broader mission of empowering every person and organization on the planet to achieve more.