Technical Support Engineering - Windows Performance

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Technical Support Engineer for their Customer Service & Support (CSS) team. This role focuses on Windows performance and system administration, requiring expertise in troubleshooting complex technical issues. The position offers a hybrid work environment with up to 50% work from home flexibility and minimal travel (0-25%).

The role combines technical expertise with customer service, requiring strong problem-solving abilities and deep Windows system knowledge. You'll be part of a team that builds trust and confidence for Microsoft customers through seamless support experiences, leveraging AI technology to help consumers, businesses, and partners resolve issues efficiently.

As a Technical Support Engineer, you'll handle various aspects of Windows administration, including system configuration, performance monitoring, and troubleshooting. The position requires expertise in areas such as Registry management, file storage, user access control, and network administration. You'll also work with advanced features like Hyper-V, Active Directory, and PowerShell scripting.

This opportunity offers significant career growth potential, allowing you to develop your technical proficiency while working with cutting-edge technology. Microsoft provides comprehensive benefits, including industry-leading healthcare, educational resources, and work-life balance benefits. The company's inclusive culture and mission to empower every person and organization make it an ideal place for those passionate about technology and customer success.