Windows Support Performance Engineer

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Windows Support Performance Engineer to join their Customer Service & Support (CSS) team. This role focuses on delivering exceptional technical support for Microsoft's Windows systems, combining advanced troubleshooting skills with customer service excellence.

The position offers a hybrid work environment with up to 50% work from home flexibility. As a Technical Support Engineer, you'll be at the forefront of resolving complex Windows-related issues, from boot problems to performance optimization. You'll leverage Microsoft's AI technology to help customers resolve issues efficiently and prevent future problems.

This role is perfect for someone who combines strong technical expertise in Windows systems with excellent problem-solving abilities. You'll have the opportunity to work with cutting-edge technology while developing your skills in performance monitoring, system debugging, and customer support. The position involves collaboration with Microsoft Engineering teams and contribution to product improvements.

Microsoft offers comprehensive benefits including industry-leading healthcare, educational resources, parental leave, and investment opportunities. The company's mission to empower every person and organization on the planet creates an inspiring work environment focused on growth and innovation. Join a team that values respect, integrity, and accountability while building inclusive solutions for global impact.