Founding Technical Support Engineer

The modern standard for software testing
$85,000 - $120,000
Backend
Entry-Level Software Engineer
In-Person
1 - 10 Employees
AI · Enterprise SaaS

Description For Founding Technical Support Engineer

Momentic is revolutionizing the software testing industry by leveraging cutting-edge AI to automate time-consuming tasks. As one of the fastest-growing YC startups, we're helping engineers at companies like Chegg and Retool author tests 10X faster. The testing industry has been using outdated tools like Selenium for 20 years, and we're changing that.

As our Founding Technical Support Engineer, you'll be the first support hire playing a crucial role in customer success. You'll work directly with customers during onboarding, handle technical support, and be the voice of the customer internally. This role requires strong communication skills, technical aptitude, and the ability to work independently.

We're well-funded by top Valley investors with years of runway and are already generating revenue. Founded in 2023, our small but mighty team of 4 is based in San Francisco's SoMa district. This is an excellent opportunity for someone interested in AI, software testing, and being part of a fast-growing startup from the ground up.

The role offers competitive compensation including equity, making it an exciting opportunity to join a promising startup at an early stage. You'll have the chance to shape our customer success strategy and make a significant impact on our growth trajectory.

Last updated 9 minutes ago

Responsibilities For Founding Technical Support Engineer

  • Engage with customers during onboarding, understand implementation blockers, and stop churn
  • Answer customer questions and triage issues for engineering
  • Be the voice of the customer by capturing, documenting, and championing new customer requirements
  • Write customer-facing documentation and help guides

Requirements For Founding Technical Support Engineer

Python
  • Must be based in San Francisco and able to work regularly from SoMa office
  • Great written and verbal communication
  • High sense of agency and accountability with ability to prioritize work independently
  • Ability to immerse in unfamiliar topics and understand complex technical concepts
  • Interest in AI and software testing tools

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