Application Engineer - Amazon Connect

MoonPay is a leading Web3 infrastructure company revolutionizing digital ownership and financial technology. As an Application Engineer in the Operations Technology team, you'll play a crucial role in enhancing customer support through Amazon Connect implementation. The position offers an exciting opportunity to work with cutting-edge technologies including JavaScript, Python, and TypeScript, while building robust CRM solutions.

The role combines technical expertise with customer-centric thinking, requiring experience in Amazon Connect and CRM environments. You'll collaborate with Ops leadership to drive technological improvements and work across Product and Engineering teams to deliver seamless solutions. The position demands strong analytical skills and the ability to leverage AI and machine learning for support system optimization.

MoonPay offers an attractive benefits package including equity, unlimited holidays, and professional development opportunities. The company's culture is built on their "BLOCK Values" - Be Hungry, Level Up, Own It, Crypto Curious, and Kaizen - fostering an environment of continuous improvement and innovation.

Working in a hybrid setting across multiple European locations, you'll be part of a diverse, inclusive team that's shaping the future of Web3. The company serves over 20 million users globally and partners with prestigious brands, making it an excellent opportunity for those passionate about blockchain technology and customer experience.

This role is perfect for candidates who thrive in fast-paced environments, are dedicated to operational excellence, and want to contribute to the evolving landscape of digital finance and Web3 technology.