Application Engineer - Amazon Connect

Leading infrastructure company in Web3 offering payment solutions and minting software for digital collectibles, trusted by over 20 million people worldwide.
$80,000 - $140,000
Backend
Mid-Level Software Engineer
Hybrid
101 - 500 Employees
3+ years of experience
Finance · Enterprise SaaS

Description For Application Engineer - Amazon Connect

MoonPay is a leading Web3 infrastructure company revolutionizing digital ownership and financial technology. As an Application Engineer in the Operations Technology team, you'll play a crucial role in enhancing customer support through Amazon Connect implementation. The position offers an exciting opportunity to work with cutting-edge technologies including JavaScript, Python, and TypeScript, while building robust CRM solutions.

The role combines technical expertise with customer-centric thinking, requiring experience in Amazon Connect and CRM environments. You'll collaborate with Ops leadership to drive technological improvements and work across Product and Engineering teams to deliver seamless solutions. The position demands strong analytical skills and the ability to leverage AI and machine learning for support system optimization.

MoonPay offers an attractive benefits package including equity, unlimited holidays, and professional development opportunities. The company's culture is built on their "BLOCK Values" - Be Hungry, Level Up, Own It, Crypto Curious, and Kaizen - fostering an environment of continuous improvement and innovation.

Working in a hybrid setting across multiple European locations, you'll be part of a diverse, inclusive team that's shaping the future of Web3. The company serves over 20 million users globally and partners with prestigious brands, making it an excellent opportunity for those passionate about blockchain technology and customer experience.

This role is perfect for candidates who thrive in fast-paced environments, are dedicated to operational excellence, and want to contribute to the evolving landscape of digital finance and Web3 technology.

Last updated 7 days ago

Responsibilities For Application Engineer - Amazon Connect

  • Developing and optimizing Amazon Connect as primary CRM solution
  • Collaborating with Ops leadership to design and execute experiments for Ops Technology Roadmap
  • Building and implementing robust systems using JavaScript, Python, TypeScript, and Terraform
  • Facilitating interactions across Product and Engineering teams
  • Solving complex issues through quantitative methods and developing sustainable architectures

Requirements For Application Engineer - Amazon Connect

JavaScript
Python
TypeScript
  • Substantial experience with Amazon Connect and CRM environments
  • Commitment to crafting exceptional customer experiences
  • Meticulous attention to detail and proactive mindset
  • Ability to adapt swiftly to changing organizational needs
  • Experience with AI and machine learning technologies for customer support systems

Benefits For Application Engineer - Amazon Connect

Equity
Parental Leave
Education Budget
  • Equity package
  • Unlimited holidays
  • Paid parental leave
  • Annual training budget
  • Home office setup allowance
  • Monthly budget to spend on company products
  • Freedom, autonomy and responsibility

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