Motive is seeking a Senior Designated Support Engineer to join their Global Technical Support organization, focusing on providing premium support services to enterprise customers. This role combines technical expertise with relationship building, serving as the primary point of contact for a select group of clients.
The position involves comprehensive technical support, from troubleshooting and bug documentation to system integration and performance improvement. You'll work closely with engineering and product teams, acting as a customer advocate while ensuring optimal product performance and customer satisfaction.
Motive empowers physical operations across various industries, serving over 120,000 customers from Fortune 500 enterprises to small businesses. Their platform integrates safety, operations, and finance management into a single system, utilizing AI to enhance visibility and control while reducing manual workload.
As a Senior DSE, you'll manage critical technical issues, maintain customer relationships, and drive product improvements through direct feedback and observation. The role requires strong technical skills in SQL, Python, and API integration, combined with excellent communication abilities to handle executive-level interactions.
The ideal candidate brings 1.5+ years of technical support experience, strong analytical capabilities, and the ability to work in high-pressure environments. This position offers the opportunity to work with cutting-edge technology while making a direct impact on customer success in a rapidly growing enterprise SaaS company.