Technical Support Engineer

Motive is a rapidly growing enterprise SaaS company that's revolutionizing physical operations management across various industries. As a Technical Support Engineer, you'll play a crucial role in supporting our Public API infrastructure and ensuring customer success. This position offers a unique blend of technical problem-solving and customer interaction, making it perfect for someone who enjoys both technical challenges and helping others.

The role involves working with cutting-edge technologies and tools like DataDog, Redash, and AWS Cloudwatch, while collaborating across multiple departments including Engineering, Professional Services, and Product teams. You'll be responsible for diagnosing technical issues, performing data analysis, and serving as a subject matter expert for API-related concerns.

This is an excellent opportunity for someone with a technical background who wants to grow in a customer-facing role while maintaining strong technical involvement. The position offers hands-on experience with real-world API implementations and the chance to impact product development through customer feedback.

Working at Motive means joining a company that serves over 120,000 customers across various industries, from Fortune 500 enterprises to small businesses. The company's commitment to diversity and inclusion, combined with its mission to make physical operations safer and more efficient, creates an engaging and purposeful work environment.

If you're passionate about technology, enjoy solving complex problems, and want to make a real impact while working with a collaborative team, this role at Motive could be your next career move. The position offers the flexibility of remote work while being part of a fast-growing company that's transforming multiple industries through innovative technology solutions.