Technical Support Engineer - Tracking and Telematics

Motive is a pioneering company that's revolutionizing physical operations management through its comprehensive platform. As a Technical Support Engineer in the Tracking and Telematics team, you'll play a crucial role in ensuring customer success and platform reliability. The position combines technical expertise with customer service excellence, making it perfect for someone who enjoys both solving complex technical problems and helping others.

The role offers unique opportunities to work with cutting-edge technology in the logistics and fleet management space. You'll be part of a company serving over 120,000 customers across various industries, from Fortune 500 enterprises to small businesses. This diversity provides excellent exposure to different use cases and technical challenges.

As a Technical Support Engineer, you'll be responsible for managing, diagnosing, and resolving technical issues while working with sophisticated tools like Grafana, DataDog, and AWS Cloudwatch. You'll also have the opportunity to mentor other team members and contribute to the knowledge base, making a lasting impact on the team's effectiveness.

The ideal candidate should have a strong technical background with 2-3 years of experience, combined with excellent communication skills. You'll need to be comfortable with programming concepts, REST APIs, and database operations. The role offers the flexibility of remote work while being part of a diverse and inclusive workplace.

This position is perfect for someone who wants to grow their technical expertise while making a real difference in how businesses operate. You'll be working with a platform that integrates safety, operations, and finance into a single system, helping customers achieve greater efficiency and profitability in their operations.