Technical Support Engineer - Tracking and Telematics

Motive is revolutionizing physical operations management through its innovative platform that combines safety, operations, and finance into a single system. As a Technical Support Engineer specializing in Tracking and Telematics, you'll be a crucial Subject Matter Expert managing complex technical support cases and serving as a bridge between customers and technical teams.

The role offers an exciting opportunity to work with cutting-edge technology in a rapidly growing company that serves over 120,000 customers across various industries. You'll be using advanced analytics tools like Grafana, DataDog, Redash, AWS Cloudwatch, and Pendo to perform data analysis and troubleshooting.

Your responsibilities will include deep technical problem-solving, customer communication, and contributing to the knowledge base. You'll work with RESTful APIs, SQL, and various programming languages while troubleshooting both software and hardware issues. The position requires a unique blend of technical expertise and customer service skills.

This role is perfect for someone who enjoys technical challenges, has a strong foundation in computer science or engineering, and is passionate about helping customers succeed. You'll be part of a collaborative team environment where knowledge sharing and mentoring are valued, and you'll have the opportunity to make a significant impact on the company's success.

The position offers the flexibility of remote work while being part of a mission-driven company that values diversity and inclusion. Join Motive to help shape the future of physical operations management and be part of a team that's making work safer, more productive, and more profitable for businesses across the globe.