Technical Services Engineer

mParticle by Rokt is a leading customer data platform that helps global brands transform data into actionable insights. As a Technical Services Engineer, you'll play a crucial role in providing world-class service to customers, working closely with Customer Success, Professional Services, and Engineering teams. The position offers a comprehensive compensation package ranging from £67,500 - £77,000, including equity and benefits.

You'll support customers' developer and marketing teams in implementing mParticle's mobile and web SDKs, working with various APIs and integrations. The role requires expertise in multiple programming languages, strong problem-solving abilities, and excellent communication skills. Initially, you'll work day shifts during onboarding, transitioning to night shifts, and eventually moving back to day shifts after about a year.

The company is experiencing hyper-growth and is committed to innovation in AI and ML, powering over 6.5 billion transactions and connecting 400 million customers worldwide. The work environment is fast-paced and collaborative, with a focus on customer satisfaction and technical excellence. You'll have the opportunity to work with cutting-edge technology while contributing to the success of major global brands.

Benefits include equity participation, career development through the LevelUp! program, catered lunches, gym membership, and flexible working arrangements. The hybrid work model requires four days in the office when working day shifts, with the flexibility to work from anywhere for one week per quarter. The company values diversity, transparency, and maintains an inclusive culture where employees can be their authentic selves.