Technical Solutions Engineer

Ndustrial is seeking an experienced Technical Solutions Engineer to join their team. This role is crucial in ensuring clients have a seamless experience with the company's energy intensity solution, including SaaS in the cloud and IoT hardware in the field. The Technical Solutions Engineer will be the go-to expert for complex technical issues, working cross-functionally with product development and services teams to troubleshoot problems, provide solutions, and enhance product features.

Key responsibilities include:

• Serving as the primary point of contact for Tier 1 support requests and handling some Tier 2 support requests
• Diagnosing and resolving technical issues related to networking, cloud software, and IoT devices
• Creating and maintaining technical documentation and knowledge base articles
• Collaborating with engineering, product, and customer success teams
• Providing technical training to customers
• Managing support requests through a ticketing system
• Contributing to product testing and quality assurance efforts

The ideal candidate should have:

• A degree in Computer Science, Engineering, Math, Science, Information Technology/Systems, or equivalent experience
• At least 3 years of experience in a technical support role, preferably in a SaaS environment
• Strong understanding of networking principles, IoT technologies, and cloud-native environments
• Experience with database querying languages and API requests
• Ability to communicate technical concepts to non-technical audiences
• Willingness to learn and adapt to rapidly evolving technology

Ndustrial offers a range of benefits, including an open PTO policy, comprehensive health insurance, professional development stipend, 401K, and a hybrid work environment. The company is committed to making the world a better place by rooting out waste in the industrial sector and being a place where people can grow, have fun, and give back to the community.