Full-Stack Engineer (L5) - Contact Engineering

Netflix's Contact Engineering team is seeking a Full-Stack Engineer with a frontend focus to join their transformative journey. The role is centered within the team that empowers Netflix Customer Service, building and maintaining the technology ecosystem that enables efficient customer support across their global platform.

The position offers an exciting opportunity to work on critical systems including contact center operations, CRM, CMS, and customer support tools, with a particular focus on incorporating Generative AI innovations. The team is currently undertaking a significant transformation from legacy systems to modern vendor solutions while maintaining Netflix's unique value proposition.

As a Full-Stack Engineer, you'll be instrumental in shaping the future of Netflix's customer service technology stack. The ideal candidate should be self-motivated, capable of independent work while collaborating effectively with team members. You'll be working with cutting-edge technologies including TypeScript, React, and Java, while dealing with complex API integrations and cloud computing platforms.

The role offers the chance to work at one of the world's leading entertainment services, serving over 283 million paid memberships across 190+ countries. You'll be part of a team that values operational excellence, innovation, and customer experience, with the opportunity to contribute to groundbreaking Generative AI initiatives in customer service.

This position is perfect for engineers who are passionate about building quality products, value end-to-end ownership, and enjoy solving complex problems while maintaining high standards of code quality and performance. The role combines technical expertise with the opportunity to impact millions of Netflix customers' support experience.