Netflix Animation Studios (NAS) is seeking an IT Support Engineer to join their Engineering Operations team in Sydney. This role combines technical expertise with customer service excellence, requiring a professional who can handle complex IT support while maintaining strong relationships with stakeholders. The position demands a deep understanding of various operating systems, including Linux, Windows, and Mac, along with experience in VFX applications common in the animation industry.
The ideal candidate will bring 5 years of system helpdesk experience, preferably from the Media/Entertainment sector, and will be responsible for providing advanced Level 2 support to Netflix staff. This role goes beyond basic IT support, involving system maintenance, security management, and process improvement through LEAN and AGILE methodologies.
What makes this role unique is its placement within Netflix's animation studios, offering the opportunity to work with cutting-edge technology in the entertainment industry. The position combines traditional IT support with specialized knowledge of animation and VFX software, making it perfect for someone passionate about both technology and creative industries.
This is an excellent opportunity for a mid-level IT professional looking to advance their career with one of the world's leading entertainment services. The role offers exposure to global teams, complex technical challenges, and the chance to directly impact the efficiency of Netflix's animation operations. The position requires flexibility for on-call duties and potential travel, making it ideal for adaptable professionals ready to grow with a dynamic organization.