IT Support Engineer - Netflix Animation Studios (NAS)

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games.
DevOps
Mid-Level Software Engineer
In-Person
5,000+ Employees
5+ years of experience
Entertainment

Description For IT Support Engineer - Netflix Animation Studios (NAS)

Netflix Animation Studios (NAS) is seeking an IT Support Engineer to join their Engineering Operations team in Sydney. This role combines technical expertise with customer service excellence, requiring a professional who can handle complex IT support while maintaining strong relationships with stakeholders. The position demands a deep understanding of various operating systems, including Linux, Windows, and Mac, along with experience in VFX applications common in the animation industry.

The ideal candidate will bring 5 years of system helpdesk experience, preferably from the Media/Entertainment sector, and will be responsible for providing advanced Level 2 support to Netflix staff. This role goes beyond basic IT support, involving system maintenance, security management, and process improvement through LEAN and AGILE methodologies.

What makes this role unique is its placement within Netflix's animation studios, offering the opportunity to work with cutting-edge technology in the entertainment industry. The position combines traditional IT support with specialized knowledge of animation and VFX software, making it perfect for someone passionate about both technology and creative industries.

This is an excellent opportunity for a mid-level IT professional looking to advance their career with one of the world's leading entertainment services. The role offers exposure to global teams, complex technical challenges, and the chance to directly impact the efficiency of Netflix's animation operations. The position requires flexibility for on-call duties and potential travel, making it ideal for adaptable professionals ready to grow with a dynamic organization.

Last updated 24 days ago

Responsibilities For IT Support Engineer - Netflix Animation Studios (NAS)

  • Provide advanced Level 2 support to Netflix and Netflix Animation Studios staff
  • Serve as the primary IT contact for internal staff
  • Resolve incidents in line with global SLA structures
  • Install, configure, and maintain operating systems
  • Monitor and troubleshoot computer systems, networks, hardware, and software issues
  • Ensure workstations receive latest security patches and software updates
  • Implement new solutions for complex technical challenges
  • Assist in tracking IT assets and maintaining technical documentation
  • Assist in procurement, stock management, and equipment movement
  • Manage vendor relationships
  • Participate in rotating on-call schedule and after-hours support

Requirements For IT Support Engineer - Netflix Animation Studios (NAS)

Linux
Python
  • Diploma or bachelor's degree in Computer Science or equivalent experience
  • 5 years of system helpdesk experience in Media/Entertainment or similar environment
  • Experience with VFX applications (e.g., Nuke, Maya, Houdini)
  • Skilled in troubleshooting and diagnosing complex issues
  • Proficient in creating knowledge-base articles and user stories
  • Experience with Active Directory, basic TCP/IP, and Layer 1–3 networking
  • Experience with Linux, Windows 10, macOS, Google Suite
  • Knowledge of LEAN & AGILE Methodologies
  • Experience with ticketing systems
  • Basic understanding of VLANs, firewall operations, and scripting (Bash, PowerShell, Python)

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