Solutions Support Engineer 5 - JS Platform

Netflix's Engineering Support Organization is seeking a Solutions Support Engineer to join their team focused on empowering Productivity Engineering. This role combines technical expertise in JavaScript technologies with customer support excellence. You'll be part of a team that delivers superior support experiences to Netflix's developer community, working with modern web technologies and platform products.

The position offers a unique opportunity to impact Netflix's developer productivity, working in a fully remote setting from Warsaw, Poland. You'll gain deep insights into how developers utilize JS Platform products and help shape best practices. The role requires strong technical skills in JavaScript, Node.js, and modern web technologies, combined with excellent customer service abilities.

As a Solutions Support Engineer, you'll be responsible for handling customer requests, troubleshooting complex issues, developing automation solutions, and maintaining comprehensive documentation. The role requires collaboration with teams across different time zones, particularly supporting both US/Canada and local Poland teams.

Netflix offers a unique cultural environment that values inclusion, diversity, and personal growth. The company's approach to work is based on freedom and responsibility, allowing team members to do their best work while continuously learning and improving. This role is perfect for someone who combines technical expertise with a passion for customer service and automation, and who thrives in a dynamic, fast-paced environment where continuous learning is essential.

Working in the Engineering Support Organization, you'll have the opportunity to directly impact developer productivity while being part of a company that's reshaping global entertainment. The role offers the flexibility of remote work while maintaining structured hours (12pm to 8pm local time) to ensure effective collaboration across time zones.