Solutions Support Engineer (L5) - Observability

Netflix's Engineering Support Organization is seeking a Solutions Support Engineer (L5) to join their Observability team. This role is crucial in empowering Productivity Engineering to scale customer support effectively. The position offers a unique opportunity to work with one of the world's leading entertainment services, supporting their extensive developer community.

The ideal candidate will bring strong expertise in observability, monitoring, and telemetry, with at least 3 years of professional experience. You'll be working in a fully remote setting from Warsaw, Poland, with working hours from 12pm to 8pm local time to support both US/Canada and local Poland teams.

In this role, you'll be responsible for handling customer requests, troubleshooting complex issues, developing automation solutions, and maintaining support tools. The position requires proficiency in Java, JavaScript, and Spring Boot, along with strong knowledge of observability tools and backend data systems.

Netflix offers a unique cultural environment that values inclusion, diversity, and personal growth. You'll be part of a team that focuses on delivering excellent support experiences while continuously improving processes and tools. The role provides an opportunity to work with cutting-edge technology while contributing to the success of Netflix's developer community.

The position combines technical expertise with customer service, requiring someone who can understand complex technical systems while effectively communicating with various stakeholders. You'll have the chance to influence product development through customer feedback and contribute to the continuous improvement of Netflix's engineering infrastructure.